Usage Guide

There is a process on the product, or slight variations in shape, color, dimensions, etc., unavoidably, small bubbles and contamination, no quality problems. Please be forewarned.

The prices on this WEB are excluding shipping cost, customs duty, and additional tax or expense. We will send the e-mail about shipping after your order.

After order received, we would check the updated inventory for you.
If all the items are currently in stock, we would estimate the shipping cost and send a Square invoice URL for your payment processing.
And the glassware will be shipped to your address after confirming your payment.

Some glasses are made-to-order products, so it takes about 3days-3 months from confirmation to delivery.

We have the buyer protection.

We deliver to hundreds of customers across the world, ensuring we provide the highest levels of responsiveness to you at all times.

About Handling the Kimura glass

Since our glasswares are all hand-made, sizes and finish condition are not always uniform. Please avoid using microwave, electric or gas oven, direct fire, and dishwasher. For cleaning, please use neutral detergent. Sponges with the polishing material, cleanser, hard scourers may cause scratches and damage on the surface of glassware. For storage, please do not pile glasswares. After washing, please wipe glasses immediately. Otherwise, white marks may appear due to the calcium in the water. Please avoid pressuring, sudden heating and cooling, which may cause damages and break the glassware.

Available Countries

We deliver to Hongkong, Macau, South Korea, Singapore, Thailand,
Eastern Asia, Oceania, South-Eastern Asia / Southwest Asia, North and Central America, United States of America, Middle East, Europe, South America, Africa
via EMS, DHL.

Payment method

After order received, we would check the updated inventory for you.

If all the items are currently in stock, we will send a Square invoice URL for your payment processing by e-mail. And we will ship the glassware to your address after confirming your payment.

If some items are out of stock, we would inform the production schedule and the next stock detail for your consideration.

Payment method

Credit cards
VISA, Master CARD, and credit cards issued overseas are acceptable.
The payment currency is the Japanese yen.

Payment Deadline
Payment deadline within 3 days from order. Please also be reminded that if we cannot confirm receipt of your payment 3 days after the above e-mail is sent, your order shall be automatically canceled.

Return & Refunds

Requests for exchanges or returns have to be made within seven days after delivery, please contact our office. Our company bear the return fee.
We will not be able to accept any exchanges or returns because of the customers’ personal preferences.

Shipping Fee of EMS

We would inform all the prices of your ordered glassware and the shipping cost to you for your consideration.

All shipping options at a glance.
Conditions, shipping times, and available shipping methods for each country.
※This price is an estimate of EMS.

【Rate schedule(EMS:All Zones)】
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

WeightAsiaOceania, North America, Central America and the Middle EastEurope
Up to 500g1,400 yen2,000 yen2,200 yen
Up to 600g1,540 yen2,180 yen2,400 yen
Up to 700g1,680 yen2,360 yen2,600 yen
Up to 800g1,820 yen2,540 yen2,800 yen
Up to 900g1,960 yen2,720 yen3,000 yen
Up to 1.0kg2,100 yen2,900 yen3,200 yen
Up to 1.25kg2,400 yen3,300 yen3,650 yen
Up to 1.5kg2,700 yen3,700 yen4,100 yen
Up to 1.75kg3,000 yen4,100 yen4,550 yen
Up to 2.0kg3,300 yen4,500 yen5,000 yen
Up to 2.5kg3,800 yen5,200 yen5,800 yen
Up to 3.0kg4,300 yen5,900 yen6,600 yen
Up to 3.5kg4,800 yen6,600 yen7,400 yen
Up to 4.0kg5,300 yen7,300 yen8,200 yen
Up to 4.5kg5,800 yen8,000 yen9,000 yen
Up to 5.0kg6,300 yen8,700 yen9,800 yen
Up to 5.5kg6,800 yen9,400 yen10,600 yen
Up to 6.0kg7,300 yen10,100 yen11,400 yen
Up to 7.0kg8,100 yen11,200 yen12,700 yen
Up to 8.0kg8,900 yen12,300 yen14,000 yen
Up to 9.0kg9,700 yen13,400 yen15,300 yen
Up to 10.0kg10,500 yen14,500 yen16,600 yen
Up to 11.0kg11,300 yen15,600 yen17,900 yen
Up to 12.0kg12,100 yen16,700 yen19,200 yen
Up to 13.0kg12,900 yen17,800 yen20,500 yen
Up to 14.0kg13,700 yen18,900 yen21,800 yen
Up to 15.0kg14,500 yen20,000 yen23,100 yen
Up to 16.0kg15,300 yen21,100 yen24,400 yen
Up to 17.0kg16,100 yen22,200 yen25,700 yen
Up to 18.0kg16,900 yen23,300 yen27,000 yen
Up to 19.0kg17,700 yen24,400 yen28,300 yen
Up to 20.0kg18,500 yen25,500 yen29,600 yen
Up to 21.0kg19,300 yen26,600 yen30,900 yen
Up to 22.0kg20,100 yen27,700 yen32,200 yen
Up to 23.0kg20,900 yen28,800 yen33,500 yen
Up to 24.0kg21,700 yen29,900 yen34,800 yen
Up to 25.0kg22,500 yen31,000 yen36,100 yen
Up to 26.0kg23,300 yen32,100 yen37,400 yen
Up to 27.0kg24,100 yen33,200 yen38,700 yen
Up to 28.0kg24,900 yen34,300 yen40,000 yen
Up to 29.0kg25,700 yen35,400 yen41,300 yen
Up to 30.0kg26,500 yen36,500 yen42,600 yen

Track your order

To track your order, You can check here at the courier’s website.

EMS
https://www.post.japanpost.jp/int/ems/index_en.html

DHL
https://www.logistics.dhl/jp-en/home/tracking.html

Procedure for the Compensation of Damages Items

As our products are made of glass which are easily breakable and fragile, please kindly check the products on the day of arrival. We try our best with the packaging to prevent it from breaking but if you receive any items that is damaged during delivery, please kindly contact us immediataly.
Please refer to the steps below and contact us within 7 days upon arrival. We will not be able accept after 7 days upon arrival. We kindly ask for your understanding.

1. Please take photos of the broken item, the outer and inner boxes of the package. Please also keep all it including the packing materials without discarding them.

2. Please send the pictures stated in no.1 and the name, quantity and product code to Kimura Glass Asia.

3. Please visit the nearest post office directly with the outer box, inner box, damaged goods, packaging materials and invoice (show the EMS receipt if you don’t have invoice)

4. Please ask for a damage report and ” Transfer of right to indemnity for loss and refund of postage ” at the nearest post office. Take a picture of the two documents and save the image.

5. Send the photos stated in no.4 to Kimura Glass Asia. After receiving the photo, we will be able to quickly proceed with the insurance coverage procedure at Japan Post.

6. We will resend the goods as soon as possible if we have stock for the products. If we do not have stock, we will refund you the payment of the product.