Usage Guide

The prices on this WEB are excluding shipping cost, customs duty, and additional tax or expense. We will send e-mail about shipping after your order.

Some glasses are made-to-order products, so it takes about 10days-3 months from confirmation to delivery.

There is a process on the product, or slight variations in shape, color, dimensions, etc., unavoidably, small bubbles and contamination, no quality problems. Please be forewarned.

Available Countries

Our Shipping company Tenso.com is currently working hard to expand our availability. Below is the list of countries we deliver to
Eastern Asia,Oceania,South-Eastern Asia / Southwest Asia,North and Central America,United States of America,Middle East,Europe,South America,Africa
http://www.tenso.com/en/static/guide_country_index

Payment methods

Credit cards
VISA, Master CARD ,credit cards issued overseas are acceptable.
payment currency is Japanese yen.
We will send e-mail for payment after your order soon.

Bank transfer
※Please cover the bank transfer service fee.
———
BANK:UNITED OVERSEAS BANK (THAI) PCL
ACCOUNT NUMBER:853-167-733-1
BIC:UOVBTHBK
Account Name : Tetol Asia Co.,Ltd.
———
BANK:Bangkok Bank
ACCOUNT NUMBER:505-7-04930-5
Account Name : Tetol Asia Co.,Ltd.
———

Payment Deadline
Payment deadline within 3 days from order. Please also be reminded that if we cannot confirm receipt of your payment 3 days after the above e-mail is sent, your order shall be automatically cancelled.

Usage Guide

STEP 01
Choose your product on this website.
And Please pay by credit card(VISA / MASTER)as payment for goods.

STEP 02
Get your address.
Log in at Tenso.com and obtain your tenso address on “My Page”.
https://www.tenso.com/en/login/

STEP 03
Enter your tenso address (name, address, postcode etc.) as the shipping address on the website. You can find your tenso address at the top of tenso your My Page.

STEP 04
Item arrives at tenso!
Your item is now on its way to Tenso. Once it arrives, we will register it on your My Page within one business day and send you a confirmation email. At that point, you can review the contents and shipping address before paying for international shipping and handling.
http://www.tenso.com/en/static/guide_buy_index

STEP 05
Get the items after paying for international shipping fee,
You will get the glass 7-10 days.
http://www.tenso.com/en/static/guide_flow_index

【Usage guide about shipping】
https://www.tenso.com/en/static/guide_index

【FAQ about shipping】
http://faq.tenso.com/pkb_Home?l=en_US

Shipping Fee Calculator

All shipping options at a glance.
Conditions, shipping times, and available shipping methods for each country.
※This price is an estimate.
http://www.tenso.com/en/estimate

We ship items internationally via EMS, AIR, SAL, or Surface!
http://www.tenso.com/en/static/guide_deliver_index

【Rate schedule(EMS:All Zones)】
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Return & Refunds

Requests for exchanges or returns have to be made within seven days after delivery, please contact our office. Our company bear the return fee.
We will not be able to accept any exchanges or returns because of the customers’ personal preferences.