The prices on this WEB are excluding shipping cost, customs duty, and additional tax or expense. We will send the e-mail about shipping after your order.

Some glasses are made-to-order products, so it takes about 3days-3 months from confirmation to delivery.

There is a process on the product, or slight variations in shape, color, dimensions, etc., unavoidably, small bubbles and contamination, no quality problems. Please be forewarned.

We deliver to hundreds of customers across the world, ensuring we provide the highest levels of responsiveness to you at all times.

Since our glasswares are all hand-made, sizes and finish condition are not always uniform. Please avoid using microwave, electric or gas oven, direct fire, and dishwasher. For cleaning, please use neutral detergent. Sponges with the polishing material, cleanser, hard scourers may cause scratches and damage on the surface of glassware. For storage, please do not pile glasswares. After washing, please wipe glasses immediately. Otherwise, white marks may appear due to the calcium in the water. Please avoid pressuring, sudden heating and cooling, which may cause damages and break the glassware.

We deliver to Hongkong, Macau, South Korea, Singapore, Thailand,
Eastern Asia, Oceania, South-Eastern Asia / Southwest Asia, North and Central America, United States of America, Middle East, Europe, South America, Africa
via EMS, DHL.

After order received, we would check the updated inventory for you.

If all the items are currently in stock, we will send a Square invoice URL for your payment processing by e-mail. And we will ship the glassware to your address after confirming your payment.

If some items are out of stock, we would inform the production schedule and the next stock detail for your consideration.

Payment method

Credit cards
VISA, Master CARD, and credit cards issued overseas are acceptable.
The payment currency is the Japanese yen.

Payment Deadline
Payment deadline within 3 days from order. Please also be reminded that if we cannot confirm receipt of your payment 3 days after the above e-mail is sent, your order shall be automatically canceled.

Requests for exchanges or returns have to be made within seven days after delivery, please contact our office. Our company bear the return fee.
We will not be able to accept any exchanges or returns because of the customers’ personal preferences.

We would inform all the prices of your ordered glassware and the shipping cost to you for your consideration.

All shipping options at a glance.
Conditions, shipping times, and available shipping methods for each country.
※This price is an estimate of EMS.

【Rate schedule（EMS：All Zones）】
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

To track your order, You can check here at the courier’s website.

EMS
https://www.post.japanpost.jp/int/ems/index_en.html

DHL
https://www.logistics.dhl/jp-en/home/tracking.html