Usage Guide

There is a process on the product, or slight variations in shape, color, dimensions, etc., unavoidably, small bubbles and contamination, no quality problems. Please be forewarned.

The prices on this WEB are excluding shipping cost, customs duty, and additional tax or expense. We will send the e-mail about shipping after your order.

After order received, we would check the updated inventory for you.
If all the items are currently in stock, we would estimate the shipping cost and send a Square invoice URL for your payment processing.
And the glassware will be shipped to your address after confirming your payment.

Some glasses are made-to-order products, so it takes about 3days-3 months from confirmation to delivery.

We have the buyer protection.

We deliver to hundreds of customers across the world, ensuring we provide the highest levels of responsiveness to you at all times.

About Handling the Kimura glass

Since our glasswares are all hand-made, sizes and finish condition are not always uniform. Please avoid using microwave, electric or gas oven, direct fire, and dishwasher. For cleaning, please use neutral detergent. Sponges with the polishing material, cleanser, hard scourers may cause scratches and damage on the surface of glassware. For storage, please do not pile glasswares. After washing, please wipe glasses immediately. Otherwise, white marks may appear due to the calcium in the water. Please avoid pressuring, sudden heating and cooling, which may cause damages and break the glassware.

Available Countries

We deliver to Hongkong, Macau, South Korea, Singapore, Thailand,
Eastern Asia, Oceania, South-Eastern Asia / Southwest Asia, North and Central America, United States of America, Middle East, Europe, South America, Africa
via EMS, DHL.

Payment method

After order received, we would check the updated inventory for you.

If all the items are currently in stock, we will send a Square invoice URL for your payment processing by e-mail. And we will ship the glassware to your address after confirming your payment.

If some items are out of stock, we would inform the production schedule and the next stock detail for your consideration.

Payment method

Credit cards
VISA, Master CARD, and credit cards issued overseas are acceptable.
The payment currency is the Japanese yen.

Payment Deadline
Payment deadline within 3 days from order. Please also be reminded that if we cannot confirm receipt of your payment 3 days after the above e-mail is sent, your order shall be automatically canceled.

Return & Refunds

Requests for exchanges or returns have to be made within seven days after delivery, please contact our office. Our company bear the return fee.
We will not be able to accept any exchanges or returns because of the customers’ personal preferences.

Shipping Fee of EMS

We would inform all the prices of your ordered glassware and the shipping cost to you for your consideration.

All shipping options at a glance.
Conditions, shipping times, and available shipping methods for each country.
※This price is an estimate of EMS.

【Rate schedule(EMS:All Zones)】

Weight Asia Oceania, North America, Central America and the Middle East Europe
Up to 500g 1,400 yen 2,000 yen 2,200 yen
Up to 600g 1,540 yen 2,180 yen 2,400 yen
Up to 700g 1,680 yen 2,360 yen 2,600 yen
Up to 800g 1,820 yen 2,540 yen 2,800 yen
Up to 900g 1,960 yen 2,720 yen 3,000 yen
Up to 1.0kg 2,100 yen 2,900 yen 3,200 yen
Up to 1.25kg 2,400 yen 3,300 yen 3,650 yen
Up to 1.5kg 2,700 yen 3,700 yen 4,100 yen
Up to 1.75kg 3,000 yen 4,100 yen 4,550 yen
Up to 2.0kg 3,300 yen 4,500 yen 5,000 yen
Up to 2.5kg 3,800 yen 5,200 yen 5,800 yen
Up to 3.0kg 4,300 yen 5,900 yen 6,600 yen
Up to 3.5kg 4,800 yen 6,600 yen 7,400 yen
Up to 4.0kg 5,300 yen 7,300 yen 8,200 yen
Up to 4.5kg 5,800 yen 8,000 yen 9,000 yen
Up to 5.0kg 6,300 yen 8,700 yen 9,800 yen
Up to 5.5kg 6,800 yen 9,400 yen 10,600 yen
Up to 6.0kg 7,300 yen 10,100 yen 11,400 yen
Up to 7.0kg 8,100 yen 11,200 yen 12,700 yen
Up to 8.0kg 8,900 yen 12,300 yen 14,000 yen
Up to 9.0kg 9,700 yen 13,400 yen 15,300 yen
Up to 10.0kg 10,500 yen 14,500 yen 16,600 yen
Up to 11.0kg 11,300 yen 15,600 yen 17,900 yen
Up to 12.0kg 12,100 yen 16,700 yen 19,200 yen
Up to 13.0kg 12,900 yen 17,800 yen 20,500 yen
Up to 14.0kg 13,700 yen 18,900 yen 21,800 yen
Up to 15.0kg 14,500 yen 20,000 yen 23,100 yen
Up to 16.0kg 15,300 yen 21,100 yen 24,400 yen
Up to 17.0kg 16,100 yen 22,200 yen 25,700 yen
Up to 18.0kg 16,900 yen 23,300 yen 27,000 yen
Up to 19.0kg 17,700 yen 24,400 yen 28,300 yen
Up to 20.0kg 18,500 yen 25,500 yen 29,600 yen
Up to 21.0kg 19,300 yen 26,600 yen 30,900 yen
Up to 22.0kg 20,100 yen 27,700 yen 32,200 yen
Up to 23.0kg 20,900 yen 28,800 yen 33,500 yen
Up to 24.0kg 21,700 yen 29,900 yen 34,800 yen
Up to 25.0kg 22,500 yen 31,000 yen 36,100 yen
Up to 26.0kg 23,300 yen 32,100 yen 37,400 yen
Up to 27.0kg 24,100 yen 33,200 yen 38,700 yen
Up to 28.0kg 24,900 yen 34,300 yen 40,000 yen
Up to 29.0kg 25,700 yen 35,400 yen 41,300 yen
Up to 30.0kg 26,500 yen 36,500 yen 42,600 yen

Track your order

To track your order, You can check here at the courier’s website.



Procedure for the Compensation of Damages Items

As our products are made of glass which are easily breakable and fragile, please kindly check the products on the day of arrival. We try our best with the packaging to prevent it from breaking but if you receive any items that is damaged during delivery, please kindly contact us immediataly.
Please refer to the steps below and contact us within 7 days upon arrival. We will not be able accept after 7 days upon arrival. We kindly ask for your understanding.

1. Please take photos of the broken item, the outer and inner boxes of the package. Please also keep all it including the packing materials without discarding them.

2. Please send the pictures stated in no.1 and the name, quantity and product code to Kimura Glass Asia.

3. Please visit the nearest post office directly with the outer box, inner box, damaged goods, packaging materials and invoice (show the EMS receipt if you don’t have invoice)

4. Please ask for a damage report and ” Transfer of right to indemnity for loss and refund of postage ” at the nearest post office. Take a picture of the two documents and save the image.

5. Send the photos stated in no.4 to Kimura Glass Asia. After receiving the photo, we will be able to quickly proceed with the insurance coverage procedure at Japan Post.

6. We will resend the goods as soon as possible if we have stock for the products. If we do not have stock, we will refund you the payment of the product.